Delivery, Payment & Returns
Delivery arrangements
A member of the Sage Global Trading Inc. team will contact you using the phone number provided to confirm your order and arrange a delivery window. Please provide an accurate address and a phone number where we can reach you.
We group deliveries by area to keep delivery fees affordable. Delivery timing depends on our routes and availability. Orders with a product subtotal over $60, excluding delivery and taxes, receive scheduling priority where possible. Priority does not guarantee same-day delivery.
Delivery fees
• Edmonton: $5 per order.
• Leduc, Beaumont, Nisku, St. Albert and Sherwood Park: $10 per order.
Delivery is available to eligible addresses within our service areas.
Receiving your order
Please ensure you or an authorized person is available at the address during the agreed delivery window to receive the goods and make payment. Orders will not be left unattended.
If you need to reschedule or cancel, please contact us as soon as possible before the agreed delivery window. If nobody is available, delivery will need to be rearranged.
Payment on delivery
No advance payment is required. Full payment, including delivery charges, is due when your goods are delivered. We accept cash or Interac e-Transfer. Please have payment ready; e-Transfers must be received before our delivery representative leaves.
Final sales & defective items
All sales are final for change-of-mind purchases. Please check your items upon delivery and report any damage, missing parts or defects promptly.
If an item is defective, contact us with your order number, a description of the issue and photos where possible. We will assess the issue and arrange an exchange for a confirmed defect. If a replacement is unavailable, we will discuss an appropriate resolution. This policy does not limit your rights under applicable consumer protection laws.
Questions or delivery changes?
Call or WhatsApp: +1 368-882-3592.